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FAQ

  FAQ
Q. What type of warranty do you offer?
A. We issue a limited life time warranty against material or labor defects, and a 30 day money back satisfaction guarantee.
Q. For how long has your product been in the market?
A. Our product has been in the market for more than twelve years.
Q. Is Sulastic Rubber Spring difficult to install?
A. No, the complete installation process takes between 1-2 hours, and only requires a basic set of tools as explained in the installation guides, which you can easily download from this website. We recommend that the installation is performed by a certified mechanic shop.
Q. What could happen to my vehicle if the Sulastic Rubber Spring breaks?
A. The only way the Sulastic Rubber Spring can break is if the rubber is detached from the steel. If this happens, then the only thing that could happen is that the spring's work limits would make a harmless metal cranking noise.
Q. Could I have an accident if the Sulastic Rubber Spring fails?
A. No, the Sulastic Rubber Spring is attached directly to the vehicle chassis. Therefore, any eventual breakage would never affect the vehicle's axle.
Q. Do you sell the Sulastic by piece or by the set?
A. We sell it by set, each set is of two Sulastic shackles. One for the left leaf spring and the other one for the right leaf spring.
Q. Could the truck bed hit the tires if one of the Sulastic Rubber Springs breaks?
A. No. There's a rubber stop member between the axle and the chassis, making it impossible for the tires to have contact with the truck bed. This situation might be different for trucks that have been modified with lowering kits, larger wheels, etc.
Q. Is the Sulastic Rubber Springs' performance affected by extreme weather conditions?
A. No, the Sulastic Rubber Springs has been designed to perform from -60 degrees Fahrenheit up to 180 degrees Fahrenheit.
Q. When should the Sulastic Rubber Spring be replaced?
A. Our springs are manufactured to last at least 10 years.
Q. What type of maintenance is required?
A. The Sulastic Rubber Springs does not need to be cleaned, lubed,or any other kind of maintenance.
Q. Can the Sulastic Rubber Springs be rebuilt?
A. No, it can only be recycled.
Q. Is the Sulastic Rubber Spring affected by frequently riding over muddy conditions, sand, and sea?
A. No, the Sulastic Rubber Springs are protected by an anti-corrosion coating, and has no parts where leaking can occur. You should only rinse them with water once in a while, when washing your vehicle.
Q. Can I weld the Sulastic Rubber Spring?
A. No. The rubber can detach from the metal or get damaged when exposed to temperatures over 250 degrees Fahrenheit.
Q. Can I install my existing Sulastic Rubber Springs on another vehicle?
A. It is possible, assuming that your new vehicle uses the same Sulastic Part Number. Please use our part locator to verfiy compatibility.
Q. Will the installation of a Sulastic Rubber Spring void my vehicle's manufacturer warranty?
A. No. Manufacturers, distributors and sales representatives have to honor the warranty. However, they are not forced to pay for any damages that might be caused by the Sulastic Rubber Spring. For these purposes, Sulastic has a separate liability insurance program.
Q. Does it lift or lower my truck when the sulastic is installed?
A. In some vehicles it can lower or lift the truck no more than 1/2 an inch at the center of the axle.
Q. Will these affect my ride height or load capacity of the truck?
A. No, the Sulastic does not affect the loading capacity of your truck at all. The product is designed to fit your truck and only helps you with the vibration, balance and the over all driving control
Q. In case I want to keep my lowered height of 3" can I still use the Sulastic shackle?
A. Yes, you can lower your truck by installing a lowering shackle in combination with the Sulastic shackle (this combination only applies in SA models) and this combination matches the 3" of lowered height provided by the long shackle.
Q. What is the expected lifetime of the rubber in the Sulastic shackle?
A. The rubber is designed to last 10 years under normal driving,working and towing conditions.
Q. Is the loading or towing capacity of my vehicle affected by the Sulastic shackle?
A. No, the Sulastic shackle only replaces the stock shackle and this replacement does not affect the performance of the other parts of the vehicle.
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