Privacy policy

Security and Privacy Policy

 

Sulastic Rubber Springs — American Sulastic, Corp.

Last Updated: November 11, 2026

Thank you for visiting www.sulastic.com. We value our customers' privacy and the security of their personal information. We are committed to protecting the information you provide and using it responsibly.

 

1. Information We Collect

When you visit our website, place an order, or communicate with us, we may collect:

  • Name, mailing address, telephone number, fax number, and email address.

  • Billing and payment information necessary to process purchases.

  • Order history, shipping information, and customer service inquiries.

  • Information voluntarily provided through registrations, surveys, and contact forms.

  • Website activity, browsing preferences, and session information.

  • SMS communications, mobile telephone numbers, and messaging consent preferences.

Our web server may also collect technical information, including domain names and information about website usage.

 

2. How We Use Your Information

We use collected information to:

  • Process purchases and fulfill orders.

  • Provide product information and installation assistance.

  • Respond to customer inquiries and technical support requests.

  • Communicate order status and shipping information.

  • Improve our website, products, and customer service.

  • Provide promotional information where permitted by law and supported by the appropriate consent.

3. Cookies

 

We use cookies to store visitor preferences, maintain shopping cart information, record session activity, and customize website content.

Cookies may also help us understand how visitors use our website and prevent repetitive advertising content.

 

4. Email Communications

 

Customers may receive emails regarding purchases, customer service inquiries, and other communications related to their interactions with Sulastic Rubber Springs.

Customers who do not wish to receive promotional emails may contact us at info@sulastic.com.

From time to time, we may share customer email information with reputable organizations offering products or services that may interest our customers, where permitted by applicable law.

Customers may request that their email addresses not be shared for these purposes by contacting us.

This practice does not apply to SMS consent information or mobile opt-in data, which are subject to the additional protections described below.

 

5. SMS Communications and Privacy

 

Sulastic Rubber Springs, operated by American Sulastic, Corp., provides SMS text messaging services to assist customers with product inquiries, orders, technical support, and other business-related communications.

 

Types of SMS Messages

 

Depending on the customer's inquiry and consent, messages may include:

Customer Care

  • Product information and recommendations.

  • Vehicle compatibility verification.

  • Installation instructions and technical support.

  • Warranty assistance and troubleshooting.

Account Notifications

  • Order confirmations.

  • Order processing updates.

  • Customer service follow-ups.

Delivery Notifications

  • Shipping confirmations.

  • Tracking information.

  • Estimated delivery dates.

  • Delivery confirmations.

Marketing and Promotional Messages

  • Promotional offers and discounts.

  • Coupon codes.

  • Special product offers.

  • New product announcements.

Marketing messages are sent only to customers who have provided the required marketing consent.

 

How Customers Initiate SMS Communications

Customers may contact Sulastic Rubber Springs by voluntarily sending a text message to our published business telephone number:

210-492-4469

Our telephone number is available through our website at https://www.sulastic.com.

Customers who initiate SMS conversations may receive responses related to their specific inquiries, including product information, technical support, installation assistance, and order-related questions.

Initiating a customer service conversation does not automatically enroll the customer in recurring promotional SMS messages.

For ongoing SMS notifications, customers must provide the appropriate consent through a clearly disclosed opt-in process.

Promotional SMS communications require separate consent. Consent to receive promotional text messages is not a condition of purchasing products or services.

SMS Message Frequency

Message frequency varies depending on customer inquiries, order activity, delivery updates, and the messaging services to which the customer has subscribed.

 

Message and Data Rates

Message and data rates may apply according to the customer's mobile carrier and wireless service plan.

 

SMS Opt-Out

Customers may opt out of SMS communications at any time by replying:

 

STOP

After an opt-out request, a confirmation message may be sent. No additional messages covered by that opt-out will be sent unless the customer provides new consent.

 

SMS Help and Assistance

 

Customers requiring assistance may reply:

HELP

Additional assistance is available through:

Phone: 210-492-4469

Email: info@sulastic.com

Website: https://www.sulastic.com

 

SMS Consent and Data Sharing

 

SMS consent is not shared with third parties or affiliates for their own marketing or promotional purposes.

We do not sell, rent, or share mobile phone numbers collected for SMS messaging, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers who assist us in delivering SMS messages, processing orders, or providing customer support. These providers may use the information only to perform services on our behalf and are subject to appropriate confidentiality and data protection obligations.

SMS consent and mobile opt-in information are excluded from any general customer information-sharing arrangements for third-party marketing purposes.

 

6. Telephone Communications

Customers who provide telephone numbers may receive communications concerning orders, requested services, product inquiries, and customer support.

Providing a telephone number during checkout does not automatically authorize recurring promotional SMS messages.

 

7. Information Sharing

We may share information with service providers involved in payment processing, shipping, order fulfillment, website operations, and customer service.

Other information-sharing practices described in this policy do not authorize the sharing of SMS consent or mobile opt-in information for third-party marketing purposes.

 

8. Access and Correction of Personal Information

Upon request and subject to appropriate identity verification, customers may access certain personal information maintained about them, including contact information and customer account details.

Customers may request corrections to inaccurate information by emailing info@sulastic.com.

 

9. Information Security

We maintain reasonable physical, administrative, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.

Although we take measures to protect customer information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, or applicable legal requirements.

Updates will be published on our website. Where required by law, we will provide additional notice or obtain consent before implementing material changes.

 

11. Contact Information

For questions concerning this Privacy Policy, personal information, or SMS communications, please contact:

Sulastic Rubber Springs
American Sulastic, Corp.

Phone: 210-492-4469

Email: info@sulastic.com

Website: https://www.sulastic.com

Privacy Policy: https://sulastic.com/en/privacyinfo

Terms and Conditions: https://sulastic.com/en/conditionsofuse